REFUND POLICY

10-Day Money-Back Guarantee for Unresolved Issues

At TeenHeed, we are committed to ensuring customer satisfaction. If you encounter any issues with our services that cannot be resolved, we offer a guaranteed full refund within 10 days of your purchase. Our priority is to provide reliable solutions, and if we're unable to meet your expectations, we stand behind our promise to make it right with a hassle-free refund.

Pro-Rated Refund for Unresolved Issues After 10 Days

If you experience any bugs or issues with our services after more than 10 days of use, we offer a pro-rated refund. The refund will be calculated by deducting the amount for the services already used.

Full Refund for Incorrect Operating System Purchase

If you purchase our service for an incompatible operating system, we offer a full refund. If the service is intended for a different platform than the one you purchased it for, simply reach out to us, and we will ensure a hassle-free refund. We strive to make sure you have the right service for your device, and we will support you through the process.

Troubleshooting Steps Before Processing a Refund

For refund requests, we may first run troubleshooting steps to identify and fix any issues on your device. If these steps do not resolve the issue, we will proceed with a refund, as appropriate. Our goal is to ensure your satisfaction, and we will work with you to resolve any problems before considering a refund.