Privacy Policy

Privacy Policy for TeenHeed

Effective Date: 12/11/2024

Last Updated: 15/11/2024

At TeenHeed, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your data when you use TeenHeed, a trusted parental control solution designed to protect families in the digital age. By using our software and services, you agree to the practices outlined below.

1. Information We Collect

To deliver our parental control services effectively, we collect specific types of data.

  • Account Information:
    • Personal Details: Name, email address, and payment details for account creation and subscription processing.
    • Device Details: Monitored device information, including device name, model, operating system, and identifiers.
  • Monitored Data (with your express authorization):
    • Text messages, call history, GPS locations, browsing activity, social media interactions, and multimedia files from the monitored device.
    • Contacts, calendar events, and application usage details from the monitored device.
  • Usage Insights:
    • Analytics Data: Includes IP addresses, browser types, timestamps, and error reports to optimize your experience.

2. Purpose of Data Collection

We collect and use your information to:

  • Provide Services: Provide robust parental control features like activity monitoring, location tracking, and alerts.
  • Enhance Functionality: Analyze usage to improve software performance and user experience.
  • Ensure Safety: Prevent unauthorized use and misuse of our software through compliance monitoring.
  • Stay Connected: Notify you about updates, technical changes, and promotions aligned with your interests.

3. Commitment to Data Security

Your data security is our top priority. We use:

  • Advanced Encryption: All user data is encrypted in transit and at rest.
  • Strict Access Control: Only authorized personnel access sensitive information.
  • Proactive Monitoring: Regular audits to detect vulnerabilities and enhance protection.

While we strive to protect your data, no system is completely foolproof. You play a vital role in safeguarding your account credentials.

4. Information Sharing Policy

We respect your privacy and will never sell your data. However, data may be shared under these circumstances:

  • With Your Consent: When you approve specific data sharing for services or integrations.
  • Legal Obligations: If required by law or in response to valid legal processes.
  • Service Providers: To trusted partners who assist in delivering our services under strict confidentiality agreements.

5. Your Role and Responsibilities

When using TeenHeed, you agree to:

  • Authorization: Confirm that you are the legal owner or have the explicit consent of the owner to monitor the device.
  • Compliance: Abide by local laws regarding device monitoring and parental control software use.
  • Data Management: Ensure the confidentiality of your account and access credentials.

6. Retention and Deletion of Data

We store your data only as long as necessary to fulfill the purposes outlined in this policy. If you discontinue our service, you may request the deletion of your personal and monitored data by contacting our support team.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request the information we have collected about you.
  • Correction: Ask us to update or fix inaccurate data.
  • Erasure: Request deletion of your information, subject to legal obligations.

To exercise your rights, email us at support@teenheed.com with your request details.

8. Legal Disclaimer

TeenHeed does not endorse or permit illegal use of the Call Recording feature. It is your responsibility to comply with the laws of your jurisdiction regarding call monitoring and recording.

9.Important Legal Notice Regarding Call Recording and Monitoring

It is a violation of Indian jurisdiction law to install surveillance software, including the licensed TeenHeed software, on any mobile device or phone that you do not have the legal right to monitor. The law requires users to adhere to the following regulations:

  • Proper Authorization
    • Access: Request the information we have collected about you.
    • Correction: Ask us to update or fix inaccurate data.
    • Erasure: Request deletion of your information, subject to legal obligations.
  • Monitoring Children
    • TeenHeed is specifically designed for monitoring children under the age of 15 years.
    • Monitoring children above 15 years of age without their explicit knowledge and consent is considered a violation of law.
  • Call Recording:
    • Recording calls without the knowledge and consent of all participants in the conversation is prohibited by law.
    • Users are required to inform all individuals involved in a call that the conversation is being recorded.

10. User Responsibility

TeenHeed software is designed to assist parents in monitoring their child’s activities responsibly. By using this software:

  • You agree to notify and inform the device user that monitoring is active.
  • You acknowledge and comply with the laws of your region regarding surveillance and call recording

11. Manufacturer Disclaimer

TeenHeed and its developer, Maddox Technology, cannot be held liable for any misuse of the software. If a user chooses to monitor a device they do not have the right to monitor, the user assumes full responsibility for such actions, including any legal consequences.

By using TeenHeed software, you agree to the terms and conditions outlined above and affirm that your usage complies with applicable laws.

12. Updates to Our Privacy Policy

Our Privacy Policy may change periodically to align with legal updates or service improvements. Any significant changes will be communicated through email or notifications on our website. The updated version will always include the "Last Updated" date.

13. Why Trust TeenHeed

  • Industry LeadershipTrusted by thousands of families worldwide for transparent and ethical monitoring.
  • Tailored SolutionsDesigned for responsible parenting in the digital age.
  • Secure TechnologyState-of-the-art systems to ensure your data is safe.

14. Contact Us

Have questions? We're here to help. Contact us for privacy-related inquiries:

At TeenHeed, we provide secure, discreet monitoring solutions to safeguard your loved ones and protect your digital world. With advanced technology and a focus on user confidentiality, we ensure peace of mind while keeping you informed.



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